Terms of Service
These terms govern the use of the Rosetiq service by a seller organisation ("the Customer") and its users. By subscribing to the service or signing in to it, the Customer and each user agree to them. A signed subscription agreement between ROSETIQ INC. and the Customer takes precedence over these terms where the two differ.
Effective 30 August 2026.
ROSETIQ INC. ("Rosetiq", "we") provides an analytics service that reads data from the Customer's connected marketplace and advertising accounts, computes profit, inventory, advertising and customer figures from that data, and presents those figures to the Customer's authorised users. The service is described on the product page and its calculations on the methodology page.
The service is read-only with respect to the Customer's connected accounts. It does not create, change or cancel orders, listings, prices, bids, campaigns or any other object in those accounts.
The service is provided under a subscription per seller account, on the plan and at the price stated in the Customer's quotation. The subscription runs for a twelve-month term and is invoiced monthly in advance. A pilot period, if agreed, is governed by the same terms for its duration. Fees are exclusive of applicable taxes. Fees paid are not refundable except where these terms or the law require otherwise. The price agreed at the start of a subscription is held for the first three renewal terms, provided the subscription renews without interruption.
Onboarding, historical backfill beyond the standard window, and additional seller accounts or marketplaces are priced separately as stated in the quotation.
The Customer authorises Rosetiq to access its marketplace and advertising accounts through the authorisation mechanisms those platforms provide. The Customer represents that it is entitled to grant that authorisation for each account it connects, and that its use of the service complies with the terms of the platforms concerned. The Customer may withdraw the authorisation at any time in its own account settings; doing so stops further retrieval of data and may make parts of the service unavailable. Advertising-platform authorisations expire after one year and must be renewed by the Customer; retrieval for that account pauses until they are.
The Customer designates one or more administrators, who may invite users and set each user's page permissions. The Customer is responsible for its users' compliance with these terms and for keeping credentials confidential. Rosetiq may suspend a user account that it reasonably believes is compromised, and will notify the Customer's administrator when it does so.
The Customer may use the service for the analysis of its own business. The Customer and its users must not:
Data retrieved from the Customer's connected accounts and data entered by the Customer's users remain the Customer's. Rosetiq processes that data only to provide the service to the Customer, as described in the privacy policy, and does not sell it, share it with other customers, aggregate it across customers, or use it to train models.
Data obtained from a marketplace or advertising platform is also subject to that platform's data-protection and acceptable-use terms, which Rosetiq is bound by and which the Customer agrees not to cause Rosetiq to breach. On termination, the Customer's data is deleted as described in the privacy policy.
Rosetiq computes figures from the records available to it, marks which figures are preliminary, and shows the source of each figure on request. The Customer remains responsible for the business decisions it makes using those figures. Rosetiq does not warrant that the records supplied by a platform are complete or correct, or that a preliminary figure will not change when the platform's reporting settles.
Rosetiq aims to keep the service available continuously and updates data on the schedule described on the methodology page. Planned maintenance is announced in the service in advance where practicable. Rosetiq may improve or change features of the service; a change that removes a material capability the Customer relies on is notified to the Customer's administrator in advance.
Each party keeps the other's non-public information confidential and uses it only for the purposes of the subscription. This obligation continues after the subscription ends. It does not apply to information that is public, already known to the receiving party, independently developed, or required to be disclosed by law, in which case the disclosing party is notified where lawful.
The service, its software, design and documentation are the property of ROSETIQ INC. and its licensors. The Customer receives a non-exclusive, non-transferable right to use the service for the subscription term. No other rights are granted. Feedback the Customer gives about the service may be used by Rosetiq without obligation.
Rosetiq warrants that it will provide the service with reasonable skill and care and substantially as described. Except as stated in these terms, the service is provided without other warranties, express or implied, to the extent permitted by law.
To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, or loss of business, and Rosetiq's total liability under or in connection with the subscription in any twelve-month period is limited to the fees paid by the Customer for that period. Nothing in these terms limits liability for fraud, wilful misconduct, or a breach of confidentiality or of section 6.
The subscription runs for the term stated in the quotation and renews for successive terms unless either party gives notice of non-renewal at least thirty days before the end of the current term. Either party may terminate for a material breach that is not remedied within thirty days of written notice. Rosetiq may suspend the service, or a single user's access, immediately if the Customer's use threatens the security or integrity of the service or of a platform it connects to, or breaches the terms of such a platform, and will notify the Customer when it does so. Where the terms of a platform whose data the Customer has connected require it, Rosetiq will also notify that platform of the suspension and its reason.
On termination, the Customer's access ends, and the Customer's data is deleted as described in the privacy policy. The Customer may request an export of the data it entered before deletion.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. The parties submit to the exclusive jurisdiction of the courts of Ontario, without prejudice to either party's right to seek injunctive relief in any competent court.
These terms, together with the Customer's quotation and any signed subscription agreement, are the entire agreement between the parties on their subject. If a provision is found unenforceable, the remainder stands. Neither party may assign the agreement without the other's consent, except to a successor of its business. Notices are given by e-mail to the addresses each party has registered.
ROSETIQ INC.
160 Densmore Road, Unit 38, Cobourg, Ontario K9A 0X8, Canada
support@rosetiq.com
Rosetiq